Help & FAQ

FREQUENTLY ASKED QUESTIONS

Account

Do I need to create an account to make a purchase? Expand

No, you can choose to make a purchase as a guest. Afterwards, you’ll receive an order confirmation email with all the details of your order. If you do not make an account though, you won’t be able to access the My Account section of Wedding Gift Boutique website.

Creating an account, allows you to have an easier shopping experience, including to manage your address book, which will allow you to send your order to someone else, view your order status and order history.

All information provided to Wedding Gift Boutique is strictly confidential and is never shared with third parties. Your information is only used to process online billing and for shipping purposes. For more information, you can view my Privacy Policy here.

How do I create an account? Expand

Click the My Account button (head and shoulders icon) in the upper right area of the Home page, fill out the information required, and then click Register. A confirmation email will be sent to the email address you used to register soon after. If you can’t find the email in your inbox please check your spam folder.

What information will be collected when I register as a customer? Expand

I will only collect the information I need to process your order. This might include your name, shipping & billing address, email address, and telephone number. Your information is secure, and I will never share it with any third party without your permission. For more information about my Privacy Policy, please click here.

How do I change my password? Expand

Go to My Account and click on Account Details. On this page, you can change any of your account details including your password.

What should I do if I forget my email address? Expand

If you forget the email address you used to sign up for your account you can contact me directly.

What should I do if I forget my password? Expand

If you forget your password, click on the My Account button (head and shoulders icon), then click “Lost Your Password?”. Type in the email you used to register into the field and click “Reset Password”. A temporary password will be sent to your email. You can use this temporary password to log in to your account and then change your password in your account settings. If you do not receive the email, first check your spam folder. If you’re still unable to find it, please contact me.

Can I browse my purchase history? Expand

Yes. Go to the My Account page and click on Orders. On this page, you can view your past orders and ones currently being processed.

How do I subscribe or unsubscribe to newsletters? Expand

You can subscribe to my newsletter by entering your email address at the bottom of my website.

To unsubscribe from the newsletter, you can use the “Unsubscribe” option on any of my marketing emails.

How can I permanently close my account? Expand

To close an account, you must contact me.

Ordering

How can I pay for my online purchases? Expand

PayPal is used to process all payments on this website. When you check out you will be able to use your Visa, Debit, or other major card through PayPal. You don’t need to sign up for a PayPal account to complete the purchase.

How do I order? Expand

To make an order, click on the listing that has the design you want and input all applicable personalization options. Then, click “Add to Cart” and check out by clicking the Cart icon in the upper right of the page and select the “Checkout” option. You’ll then be asked to input your payment information if you are paying as a guest or to log in if you have an account.

What happens after ordering? Expand

After the order has been processed and engraved, your package will leave my workshop and be shipped to you. Once your package has shipped you will receive an email with your order’s tracking number.

*Please, note that during the holiday season (i.e. prior to Christmas) production time could be extended due to the high volume of orders.

Can I have the receipt? Expand

You will receive an electronic receipt sent to the email you used to register for your account. If you purchase as a guest an email will be sent to the email address you submit at checkout. I never include a receipt or packing slips inside the package as my products are often ordered as gifts.

Do you gift wrap orders? Expand

Yes! Your order could be gift wrapped If you choose to purchase gift wrap as an optional add-on when placing the order

Delivery

What delivery fees should I expect? Expand

The delivery fees are based on the destination of shipments and the dimensions of the product(s). Shipping fees are calculated at checkout. Shipping fees are used only to ship your order and are used to pay shipping carriers for their services.

What should I expect as far as transit time? Expand

My processing time is 3-6 business days, and delivery time depends on the courier service but is usually between 3-5 days. I use USPS or other carriers for shipping. I cannot guarantee an exact arrival date in case there are any delays on the shipping companies’ side.

???? Shipping carriers are expecting significant delays over the Christmas holiday season ????

????️ For X-Mass delivery order by November 27th, 2021! ⛄

 

 

Where is my ordered item? Expand

You can view your package status online by entering the tracking number sent to you via email on the shipping companies’ website. If you’re having trouble finding your tracking number or if you believe your package might be lost, please contact me and I will investigate the issue.

Can I cancel a purchase? Expand

I can only accept cancellations six hours after I receive your order to keep my processing and shipping times prompt. If you need to cancel your order and it has been longer than six hours since the order was placed, please contact me directly.

Post Purchase

What if my received item is broken or defective? Expand

I check all items for damage before shipping them to you. If you receive a damaged or defective product you must contact me within 5 days of receiving it with a photo of the damage to the cutting board and the packaging it came in. You need to contact me within 5 days because I will need to file a claim for a damaged package with the shipping provider. The time limit to file a claim with the shipping company is only 5 business days after you receive your shipment. Once you’ve reached out to me with pictures of the damage, I will file a claim with the shipping company and keep you updated on the status of the claim. Make sure you don’t throw away any of the original packaging as the post office may ask you to give it to them as part of filing the claim. If the claim is approved, I will make and ship you a new product at no cost to you.

If you open your package and realise there is a mistake on the engraving, or it is an unexpected board type or wood color, please first double-check your original order form to make sure that the wrong customization option wasn’t selected when you made your purchase. If you have checked your order and the customization does not match up with what you have received, please contact me as soon as possible with your order number and pictures of your board showing the issue. I will review your order and discuss further options with you.

For more information about my Return Policy, please click here.

Didn’t find what you are looking for? Do you have feedback for me? Please contact me.

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